Refund policy

Lydia Return, Refund and Cancellation Policy

Cancellation before dispatch
You may request cancellation before your order is dispatched by contacting Lydia through email at imigoworldproducts@gmail.com or WhatsApp at +91 93544 57991 or +91 93159 54807. Please include your order number. Cancellation requests received after dispatch cannot be accepted under this section.

Damage, defect or incorrect item claims
If your item arrives damaged, defective, incorrect, or incomplete, notify Lydia within 24 hours of delivery through the email or WhatsApp channels above. Please provide your order number and clear photographs or video of the product, outer packaging, and shipping label.

Case-by-case review
Each eligible claim is assessed case by case after review of the information provided. Where a claim is accepted, Lydia will determine the appropriate resolution, which may include replacement or refund. We may request further information or arrange collection or inspection where necessary.

No standard change-of-mind returns
Lydia does not offer routine returns or exchanges for change of mind, colour preference, size preference, or products that match the ordered specification, unless Lydia agrees otherwise in writing.

After dispatch
Once an order has been dispatched, it cannot be cancelled. Claims for damage, defect, incorrect item, or incomplete delivery must follow the 24-hour notification process above.

Warranty and service
No separate warranty or ongoing service coverage is offered unless it is expressly confirmed by Lydia in writing for a particular product or order.

Contact
For cancellation, return, refund, or product-resolution requests, email imigoworldproducts@gmail.com or WhatsApp +91 93544 57991 / +91 93159 54807.